Quickly view a list of agents available online, and transfer chats within or across departments. ![]() Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. View chats waiting, and plan for agent availability based on Queued Chats. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. Maybe turn the lock off or increasing the time will solve your problem. If you dont move the mouse or touch the keyboard in that time, it will go dark and send you to the login screen like you described. If that didn’t work, select the Start button > Settings > Time & language. If you can’t go beyond the sign-in screen, select Forgot my password and follow the instructions. All from within the chat details screen.Īccess and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen.īe ever ready to jump in and help a new support agent, using the monitor chat feature. You might want to try looking at your Brightness & Lock Settings, It could be the nonactive timeout might be kicking in. If there are problems with your account, the instructions will help you solve them. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration.Īdd attachments, tag your chats, use canned responses, or transfer them to another agent. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go.Ī completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. ![]() If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. ![]() Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar!
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